H.J. Heinz Company (ticker: HNZ, exchange: New York Stock Exchange (.N))
News Release -
Heinz Ranks Number One In Annual American Customer Satisfaction Index
PITTSBURGH--(BUSINESS WIRE)--Nov. 13, 2007--H. J. Heinz Company
(NYSE:HNZ) scored the highest of any company, in any industry, in the
American Customer Satisfaction Index (ACSI) by the University of
Michigan. Heinz has been the index's top-rated food company for eight
consecutive years. In this latest survey, Heinz scored the index's
highest rating of 90 (out of 100), which was up three points from the
Company's score of 87 in 2006.
The American Customer Satisfaction Index is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in the United States. It is
updated each quarter with new measures for different sectors of the
economy replacing data from the prior year. The overall ACSI score for
a given quarter factors in scores from about 200 companies in 43
industries and from government agencies over the previous four
"Heinz is thrilled with the results of the ACSI," said William R.
Johnson, Heinz Chairman, President and CEO. "Heinz is pouring it on
when it comes to consumer satisfaction. Our Company and our employees
take enormous pride in providing the highest quality food products and
outstanding service to our consumers. Our investments in innovation
and quality and our expanded consumer marketing are clearly making the
"Heinz is getting back to basics and focusing on what it does
best," said Prof. Fornell, head of ACSI at the University of Michigan.
"They may have found their secret sauce for satisfaction by making
their core products even better."
The index is produced by the University of Michigan's Ross School
of Business in partnership with the American Society for Quality (ASQ)
and CFI Group, and is supported in part by ForeSee Results, corporate
sponsor for the e-commerce and e-business measurements.
ABOUT HEINZ: H. J. Heinz Company, offering "Good Food Every
Day"(TM) is one of the world's leading marketers and producers of
healthy and convenient foods specializing in ketchup, sauces, meals,
soups, snacks and infant nutrition. Heinz provides superior quality,
taste and nutrition for all eating occasions whether in the home,
restaurants, the office or "on-the-go." Heinz is a global family of
leading branded products, including Heinz(R) ketchup, sauces, soups,
beans, pasta and infant foods (representing over one third of Heinz's
total sales), Ore-Ida(R) potato products, Weight Watchers(R) Smart
Ones(R) entrees, Boston Market(R) meals, T.G.I. Friday's(R) snacks,
and Plasmon infant nutrition. Heinz is famous for its iconic brands on
five continents, showcased by Heinz(R) ketchup, The World's Favorite
Ketchup(R). Information on Heinz is available at www.heinz.com.
CONTACT: H. J. Heinz Company
Ted Smyth, 412-456-5780
Michael Mullen, 412-456-5751
Margaret Nollen, 412-456-1048
SOURCE: H. J. Heinz Company